Frequently Asked Questions
Where is my order and what happens if the tracking doesn't update?
As soon as your order leaves the warehouse, you will receive an email with the tracking number and link. Please also check your spam folder. Please note that it may take up to 10 days for the carrier to update the tracking information. If a week has passed and you have not received your order, please write to us so we can review your case.
Can I change the address after placing my order?
If the order is already being prepared, we cannot modify the address. Please email us as soon as possible at info@thedooglife.com and we will do everything we can to help you.
What do I do if my order arrives damaged, incomplete, or with the wrong product?
Write to us as soon as possible at info@thedooglife.com. Important: do not throw away the box or the product, as we will need photos to review the incident.
Send us photos of the outside and inside of the box, and of the damaged or received product; if products are missing, we need photos of everything you have received.
How do I administer the product to my dog or cat?
Check each product's page for all product-related information, including ingredients, how to use, and recommendations. If you have any questions, write to us and we'll resolve them together!
Can I return the product?
Yes, provided it has not been opened or used and is in its original condition and packaging as you received it.
You have 14 days from receipt of the product to request a return. You must send us the product and, once we verify that it is in perfect condition, we will issue a refund via the same payment method you used to pay for the order, minus our shipping costs.
Please note that food category products such as supplements, snacks, and toothpastes cannot be returned.
Shipping costs to The Doog Life for exchanges or returns are your responsibility. We recommend using the same box in which you received the order to ensure it arrives in perfect condition. Contact us and we will inform you of the details.
How do subscriptions work, and how do you cancel or modify them?
You can modify or cancel your subscription from this link: Log in - The Doog Life. If you have any questions or cannot manage it, write to us and we will help you
What are the shipping costs?
Shipping costs to mainland Spain are FREE if the order exceeds €49. Otherwise, the shipping cost for mainland Spain is €4.90. It is €6.99 for the Balearic Islands and €14.99 for the Canary Islands. Shipments to Portugal cost €4.99. France, Germany, Austria, Italy, and the Netherlands cost €10.99.
What's the delivery time?
From the moment you place your order online, please allow at least 1 business day for us to prepare your box. We lovingly prepare each one individually and by hand.
Once it's ready, the courier company will pick it up. Usually, if you live in mainland Spain, you should receive your order in 24 to 48 business hours; if you are in the Balearic Islands, it will be 5-6 business days.
Please note that if you place your order on a Friday or over the weekend, we will not prepare it until the next business day, Monday, unless it's a holiday, in which case it would be the following day
.
We do not ship on weekends or holidays.
During holiday periods, sales, and special offers, processing and delivery times may be extended.
If you have not received your order after this period or have any issues, please contact us, and we will do our best to resolve it and get it to you as soon as possible. We ask for a little patience; we are a small entrepreneurial brand and work as quickly as we can.
Do you ship to the Canary Islands and internationally?
Yes, we ship to the Canary Islands and internationally.
Shipping to the Canary Islands costs €14.99.
Shipping to Portugal costs €4.99.
We also ship to: France, Austria, Germany, Italy, Netherlands, Belgium, Czech Republic, Denmark, Hungary, Ireland, Slovakia, Slovenia, and Sweden. The cost is €10.99
What do I do if a discount code doesn't work?
It may be a one-time promotion or a specific code limitation. Email us at info@thedooglife.com with your query and we will review your case.
Are the products eco-friendly?
All our canine cosmetics have official organic certification from Bio-Inspecta and Bio Vida Sana, as well as Vegan certification, complying with the most demanding quality standards in production and ingredient selection.
Where are they made?
We manufacture and develop the product entirely in Spain and Belgium.
The laboratories are staffed by veterinarians, pharmacists, chemists, and biologists, and they have the most advanced technology to manufacture their natural and organic cosmetic products in accordance with the most demanding quality standards. Our complementary foods and supplements are formulated by veterinarians specializing in canine nutrition.
Are you cruelty-free?
Of course! Our essence is our love for animals, so it couldn't be any other way.
When do products expire?
Check the packaging for a small seal with the estimated use-by date.
How can I stay up-to-date with the latest news?
Our minds are constantly thinking of new ideas, so if you don't want to miss anything, we recommend subscribing to our newsletter. You'll be the first to hear about our launches, events, special promotions, and discounts. And of course, you can find us daily on Instagram and TikTok.
